Privacy Policy

1. Who we are

The data controller responsible for the personal information covered by this Privacy Policy is:

Helio UAE W6B, Belhasa Complex, Al Quoz 3 Dubai, United Arab Emirates Email: info@helio.ae Phone / WhatsApp: +971 (50 ) 751 3200

For privacy questions, requests or complaints, contact us at info@helio.ae.

2. Information we collect

Depending on how you interact with us, we may collect:

• name, email address, phone number, WhatsApp number and company or brand name;
• your location, preferred recording date, service or package of interest, project requirements, number of participants, budget or message;
• answers submitted through a Facebook or Instagram Lead Ad / Instant Form, including information pre-filled by Meta and answers to custom questions;
• website, device and technical information such as IP address, browser type, device type, approximate location, pages visited, referral source, campaign, advertisement or form identifier;
• communications and follow-up records, including emails, calls, WhatsApp messages and booking discussions; and
• payment or transaction information where necessary to arrange or administer a booking. We generally do not store complete payment-card details.

Please do not submit sensitive information, such as Emirates ID details, passwords, health information or complete payment-card details, unless we specifically request it through a secure channel.

3. How we collect information

We collect information when you submit a form or enquiry on our website, submit a Facebook or Instagram Lead Ad / Instant Form, contact us by email, phone or WhatsApp, request a quote or booking, or browse our website.

Meta may pre-fill fields in an Instant Form using information associated with your Meta account. Meta processes information under its own Data Policy and is responsible for its own processing activities on its platforms.

4. How we use information

We may use personal information to:

1. respond to enquiries and provide information about studio availability, packages, prices and services;
2. prepare quotations, proposals and booking arrangements;
3. schedule, deliver and manage studio recording, podcast production, editing and related services;
4. contact you by phone, WhatsApp or email about your enquiry or booking;
5. measure advertising performance and understand which campaigns generate enquiries;
6. improve our website, services, customer experience and marketing;
7. prevent fraud, misuse, security incidents and unlawful activity;
8. maintain business, accounting, operational and customer-service records;
9. comply with applicable laws, regulations, court orders and lawful requests; and
10. send relevant promotional communications where permitted by law and where we have the required consent or another lawful basis.

We will not use lead information for a materially different purpose that is incompatible with the purpose explained when the information was collected, unless permitted by law or we obtain an appropriate additional permission.

5. Legal basis and consent

Where applicable, we process personal information on the basis of your consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate business interests where they do not override your rights, or another lawful basis available under applicable UAE data-protection law.

Providing information in a lead form is voluntary. If you do not provide information marked as required, we may be unable to respond to your enquiry, provide a quote or arrange a booking.

Consent to receive a response about an enquiry is separate from optional consent to receive promotional communications. You may withdraw marketing consent at any time by contacting info@helio.ae. Withdrawal does not affect processing that occurred before withdrawal or processing that we are otherwise legally permitted or required to carry out.

6. Marketing communications

If you opt in to marketing, we may contact you about Helio’s studio packages, podcast production, content production, offers, events and related services by email, phone, WhatsApp or other permitted electronic channels. We do not sell your personal information to third parties for their own direct marketing.

You may opt out at any time by using an unsubscribe link, replying “STOP” where supported, or emailing info@helio.ae. We may retain a minimal suppression record so that we can respect your opt-out request.

7. Cookies, analytics and advertising technologies

Our website may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, remember preferences, understand website usage, measure campaign performance and improve our marketing.

Depending on the tools enabled on the website, these technologies may include Meta, Google and other analytics, advertising, hosting, CRM, communications or scheduling providers. These providers may receive technical information, online identifiers, page or event information and campaign-attribution data under their own policies.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies. You can manage cookies through your browser settings and, where available, our cookie-consent controls. Disabling some cookies may affect website functionality.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including handling your enquiry, providing services, maintaining business records, resolving disputes, enforcing agreements and meeting legal, tax, accounting or regulatory obligations.

Our intended retention periods are:

• Unconverted leads and enquiries: up to [insert period, for example 24 months] from the last meaningful interaction.
• Customer and booking records: for the business relationship and up to [insert period, for example 7 years] afterward where required for legal, tax, accounting or dispute purposes.
• Marketing preferences and opt-out records: for as long as necessary to respect your preference.
• Technical, cookie and advertising data: according to the relevant provider’s settings and our cookie practices.

When information is no longer required, we will delete it, anonymise it or securely restrict access to it, subject to applicable legal requirements.

9. Who may receive information

We may share personal information where reasonably necessary with:

• authorised Helio employees, contractors and service providers who need it to respond to you or deliver a service;
• hosting, website, CRM, booking, email, WhatsApp, telephony, analytics and advertising providers;
• Meta Platforms and its relevant services when you submit a Facebook or Instagram Lead Ad / Instant Form or interact with our Meta advertising;
• professional advisers, auditors, insurers and payment or financial-service providers where relevant;
• law-enforcement, regulatory, governmental or judicial authorities where required or legally permitted; and
• a buyer, successor or professional adviser in connection with a proposed or completed merger, restructuring, sale or transfer of all or part of our business, subject to applicable law.

We do not sell your personal information and do not disclose it to unrelated third parties for their independent marketing without your consent or another lawful basis.

10. International transfers

Some providers used by us, including Meta and cloud, analytics, CRM, communications or advertising providers, may process or store information outside the United Arab Emirates. Where personal information is transferred across borders, we will take steps required by applicable law, such as using an adequate protection mechanism, contractual safeguards, consent where required, or another permitted legal basis.

Third-party services operate under their own privacy policies and terms. This Privacy Policy does not control how Meta, Google, WhatsApp, hosting providers or other third parties process information on their own behalf.

11. Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, restricted permissions, secure systems, confidentiality obligations and secure handling procedures.

No website, online form, email, messaging service or electronic transmission can be guaranteed to be completely secure. If we identify a data-security incident, we will assess it and take steps required by applicable law, including notification to relevant authorities or affected individuals where required.

12. Your rights

Subject to applicable law and relevant exceptions, you may have the right to:

• ask whether we process personal information about you;
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or anonymisation where legally available;
• request restriction of, or object to, certain processing;
• withdraw consent where processing is based on consent; and
• request information about the purpose, categories, recipients and relevant retention of your information.

To exercise a right, email info@helio.ae with the subject line “Privacy Request.” Describe your request and provide enough information for us to identify the relevant record. We may verify your identity before completing a request. We will respond within the period required by applicable law. You may also have the right to complain to the competent data-protection authority or other applicable regulator.

13. Children

Our services and lead forms are intended for adults and business customers. We do not knowingly request or collect personal information from children. If you believe a child has submitted information to us, contact info@helio.ae so that we can review and delete it where appropriate.

14. Third-party websites and social platforms

Our website, advertisements or communications may contain links to third-party websites, social-media platforms or services. We are not responsible for the privacy, security or content practices of those third parties. Review their privacy notices before providing information or using their services.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or data practices. We will post the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice or request consent for material changes.

16. Governing law

This Privacy Policy is intended to be interpreted in accordance with the applicable laws of the United Arab Emirates and the applicable laws of the emirate or free zone in which the responsible Helio entity is licensed, subject to mandatory rights and protections available to you under applicable law.